Track & Trace for Customers

About

  • When an order is inserted into the Cargo Office by using the orderentry system, booking details can be printed.
  • In the upper right corner of the bookingdetails a tracking number is provided.
  • Cargo Office adminstrators are able to distribute this tracking number to their clients.
    This can be done automatically through mail or text message (sms), by using status actions.
  • Booking details of inserted orders can always be found when pressing "Shipment" in Active shipments.
  • This track and Trace form is template based. It is possible to modify this template. It is also possible to show a different template per customer.
  • Cargo Offices provided with the history system have the ability to search into an order history of more than one year.

Where to find

Front Office -> Track & Trace -> Track & Trace for Customers

How to use a trackingnumber

  • 1. Customers fill in a trackingnumber.
  • 2. After clicking submit, shipment information is displayed. This could contain e.g. delivery date and latest status of shipment.
    You are free to add other information by using the parameter ttinfopclistcolumns.
  • Shipments can also be traced by "postal code" or "reference code".
    • This way customers are able to view their own shipments.
      Customers know their reference number and therefore are able to track their shipment.
    • When using postcode and reference the output is shown in a grid. Parameter ttinfotracklistcolumns defines all headers of this grid.
  • If interested Cargo Office Programmers are able to create a different form per carrier or customer.

Track & Trace For Receivers

Track & Trace Info

  • We can also provide an option to display your Track & Trace Info in a custom made environment.
  • See for examples: TracktraceInfo
  • It is a handy tool for anybody inside the transport chain: for receivers, for transporters as well as for consignors. Track & Trace Info include order status information, estimated pickup- and delivery times and easy upload tools for spreadsheets like Excel.

-- RutgerRutgers - 14 Sep 2006 / 19 Oct 2007 / 2016-07-25 / 2018-04-11

Topic attachments
I Attachment History Action Size Date Who CommentSorted ascending
GIFgif tracktrace3.gif r2 r1 manage 38.8 K 2005-11-14 - 13:21 RutgerRutgers After inserting tracking number
GIFgif tracktrace2.gif r1 manage 40.6 K 2005-11-14 - 13:04 RutgerRutgers Trackingnumber in booking details
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Topic revision: r8 - 2018-04-11 - RutgerRutgers
 
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