Track & Trace for Customers

About

• When an order is inserted into the Cargo Office by using the orderentry system, booking details can be printed.
• In the upper right corner of the bookingdetails a tracking number is provided.
• Cargo Office adminstrators are able to distribute this tracking number to their clients.
  This can be done automatically through mail or text message (sms), by using status actions.
• Booking details of inserted orders can always be found when pressing "Shipment" in Active shipments.
• This track and Trace form is template based. It is possible to modify this template. It is also possible to show a different template per customer.
• Cargo Offices provided with the history system have the ability to search into an order history of more than one year.

Where to find

Front Office -> Track & Trace -> Track & Trace for Customers

How to use a trackingnumber

• 1. Customers fill in a trackingnumber.
• 2. After clicking submit, shipment information is displayed. This could contain e.g. delivery date and latest status of shipment.
  You are free to add other information by using the parameter ttinfopclistcolumns.
• Shipments can also be traced by "postal code" or "reference code".
  
  • This way customers are able to view their own shipments.
    Customers know their reference number and therefore are able to track their shipment.
  • When using postcode and reference the output is shown in a grid. Parameter ttinfotracklistcolumns defines all headers of this grid.
• If interested Cargo Office Programmers are able to create a different form per carrier or customer.

Track & Trace For Receivers

• There is also an updated Track & Trace version available for receivers.
• This Track & Trace version can be custom made in design and specific shipment status information.

Track & Trace Info

• We can also provide an option to display your Track & Trace Info in a custom made environment.
• See for examples: Tracktrace.Info
• It is a handy tool for anybody inside the transport chain: for receivers, for transporters as well as for consignors. Track & Trace Info include order status information, estimated pickup- and delivery times and easy upload tools for spreadsheets like Excel.