Dispatch Howto

• The Dispatch Form shows a left frame and a right frame.
• The left frame shows the nodes with their assigned jobs and the right frame the jobs to do. Most often drivers are inserted as nodes, but nodes can also be cars, machines or parts.
• The aim is to assign jobs to nodes by selecting one or more jobs on the right and a node on the left and click one of the [dispatch] buttons.
• Both frames can be enlarged to the full width of the screen by dragging the divider-bar or by clicking the [ < ] or [ > ] buttons.
• The Dispatch System is in your Backoffice -> Dispatch
  
  
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Drag a job to another day or to another driver

• It is possible to drag a triangle to another day. Just drop it on the small arrow symbol directly in front of the day name. The delivery date (or pick-up date) date will be changed accordingly.
• It is also possible to drag a triangle to another node. Just drop it on the small arrow symbol directly in front of the node's name. The delivery (or pick-up) will be assigned to the new node automatically.
• Please note that the pick-up triangle can be dragged independently from the delivery triangle and inadvertently be assigned to a different node. However, this might be exactly what the planner wants, for instance in cases where trailers are switched to other drivers.
  
  
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Un-assign jobs

• To un-assign a job from a node just 'drag' the triangle to the [remove] button in the right upper corner of the left frame. The job is not removed from the cargoOffice but shows up in the right frame again. It can be re-assigned to a different day or node.
  
  
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Update job

Change job details

• To edit the job details you can drag a triangle to the [edit] button which is next to the [remove job] button in the upper right corner of the left frame. The job details will appear and can be changed.
• In the right frame there is a small blue edit symbol which can be clicked to change job details from that frame.
  
  
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How to change the shipment status with help of the PDA-screen.

Planners have the ability to edit the status of each job.

• Select a job and click the pda-symbol in the right-top-corner of the planning board screen.
• First you can chooce to make a direct change by using Shipment Status (see: ShipmentStatus) or Driver Status.
• When using Driver status you see the following screen:
  
  
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• 1. You see the details of the job you have selected.
  Click report status.
• 2. You see all dotcodes you have configured in DotCodes.
  In this example we choose DNOK.
• 3. You see an explanation about DNOK.
  You have the ability to type some extra text.
  Click OK.
• 4. After some minutes you can see changes inside the planning screen.
  If dispatch colours are defined in ShipmentStatus you can notice a different colour of this particulair job/triangle.
  Inside the booking details (which you can view after clicking the specified triangle) you can notice a different status.
  Note: Before taking effect you propably have to refresh the planning screen (i.e. right mouseclick refresh/reload this frame).

Add invoice- and profit-loss data

• Use the 'Update Job Details' procedure described before to call the 'job details' form.
• Click the 'profitloss' tab.
• Fill out the form and add charges and expenses for the job.
• The charges you enter will return on the invoice.
• For more information about the profit loss form, see: ProfitLoss
  
  
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Split a job

• Use the 'Update Job Details' procedure described before to call the 'job details' form.
  
  
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• For more information about splitting jobs, go to: SplittingJobs.

Print job list

• When all jobs for a particular node are assigned, the driver job list can be printed.
• Select the node(s) and click the [droplist] button.
• The job list is template based. If you prefer other database fields displayed inside our standard template, then please contact your supplier or send us a request by using your bug tracking system.
  
  
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• The job list is template based. If desired another kind of joblist can be created. Read more in: JoblistTemplates.

Send message to node

• At any time it is possible to send a message to a particulair node.
  For example, a planner can send a message to the drivers sms-phone or PDA as well as an email address.
  Note: The message is sent to the dispatch node, so the correct address inside the driverscreen for dispatchnodes should be filled (see below: Driver Handling).
• Select the node(s) and click the [msg] button. Type message and press [send].
  
  
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Remove jobs from planning board

• When all jobs for a particular node are completed they can be removed from the planning board at once by marking the status of these transport orders as "completed".
• Select the node(s) who's trips can be closed and click the [done] button.
  
  
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Driver Handling

Add new nodes

• You can add new nodes or edit existing nodes through the tab 'Drivers' on top of the screen.
  
  
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• By using the [add driver] button you can add new drivers.
• For editing the details of a driver, select a driver and hit the edit button.
• More information about how to maintain nodes and how to send messages you can find in NodesMaintenance.

Settings

Most of the data you want to show inside your dispatch system you can modify yourself by using your settings module: Backoffice -> Settings.
Note: Before modifying you should be aware that wrongly configured settings can damage your cargoOffice performance.
If your not sure what to do, contact your supplier or send us a request by using your bug tracking system.

• The columns in the right frame are selectable, you can choose what data is displayed here: Backoffice -> Settings -> Parameters -> Track & Trace -> ttinfolistcolumns.
  Note: modifying this table, will also change the display of your active shipments: Backoffice-> Shipments -> Active shipments
• The columns in the left screen of your dispatch system can be modified in: Backoffice -> Settings -> Parameters -> Dispatch.
  
  
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• Note: Some of the above mentioned settings are also explained in ParametersDispatch.

-- RutgerRutgers - 20 Apr 2006