Track & Trace for Customers
About
- When an order is inserted into the Cargo Office by using the orderentry system, booking details can be printed.
- In the upper right corner of the bookingdetails a tracking number is provided.
- Cargo Office adminstrators are able to distribute this tracking number to their clients.
This can be done automatically through mail or text message (sms), by using status actions.
- Booking details of inserted orders can always be found when pressing "Shipment" in Active shipments.
- This track and Trace form is template based. It is possible to modify this template. It is also possible to show a different template per customer.
- Cargo Offices provided with the history system have the ability to search into an order history of more than one year.
Where to find
Front Office -> Track & Trace -> Track & Trace for Customers
How to use a trackingnumber
- 1. Customers fill in a trackingnumber.
- 2. After clicking submit, shipment information is displayed. This could contain e.g. delivery date and latest status of shipment.
You are free to add other information by using the parameter ttinfopclistcolumns.
- Shipments can also be traced by "postal code" or "reference code".
- This way customers are able to view their own shipments.
Customers know their reference number and therefore are able to track their shipment.
- When using postcode and reference the output is shown in a grid. Parameter ttinfotracklistcolumns defines all headers of this grid.
- If interested Cargo Office Programmers are able to create a different form per carrier or customer.
Track & Trace For Receivers
Track & Trace Info
- We can also provide an option to display your Track & Trace Info in a custom made environment.
- See for examples: Tracktrace.Info
- It is a handy tool for anybody inside the transport chain: for receivers, for transporters as well as for consignors. Track & Trace Info include order status information, estimated pickup- and delivery times and easy upload tools for spreadsheets like Excel.