FeedbackDefault < Cargooffice

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---++ Feedback functionality for Customers

%TOC{depth="6"}%
---+++ About
   * Customers are able to sent feedback messages per shipment.
   * Feedback can de added in a feedback form which is part of your overview of active shipments.
   * We can implement the default form, as is described below.<br />
      * On your request a custom made template can be implemented.<br />
         * Templates can be added in your own FTP-environment.
         * You are then able to modify your own templates, and if preferred with help of a technical partner of your choice.
---+++ Where to find

Feedback form can be found at: Front Office -&gt; Orderentry -&gt; Active shipments; click: action button<br /><img alt="feedback1.png" height="341" src="%ATTACHURL%/feedback1.png" style="border: 1px solid #000000; margin-top: 10px; margin-bottom: 20px;" title="feedback1.png" width="465" />
   * 1. Click the action button of the shipment
   * 2. select the Feedback option.
---+++ Description of default Feedback Form

<img alt="feedback2.png" height="575" src="%ATTACHURL%/feedback2.png" style="border: 1px solid #000000; margin-top: 5px; margin-bottom: 5px;" title="feedback2.png" width="511" />
   * 1. Title of the Form
   * 2. All known details of the user and sending feedback of this shipment.
   * 3. Type of feedback:<br />
      * Current types of to be selected feedbacks are: Complaint, Damage, Other Damage and Manco.<br />
         * If you need different types, ask Cargo Office Programmers.
      * User feedback description about this particulair shipment.
   * 4. Response of the carrier can be sent to this email address.<br />
      * By default it is filled with the user name (should be their actual email address).
   * 5. The user is able to add attachments.<br />
      * In this example; bla.png is allready added, while logo.png will be added adter clicking upload file.
      * There are restrictions in place.on size and types of attachments
   * 6. After sending this form, the known administrator of the Cargo Office [[FeedbackDefault#Example_of_email_message][will receive an email filled with details of this form]].<br />
      * If you prefer a specific address to which the information has to be sent, ask Cargo Office Programmers.

---+++ Example of email message

The following email is the type of message the Cargo Office administrator is going to receive after the Feedback Form is sent.

<img alt="feedback3.png" height="407" src="%ATTACHURL%/feedback3.png" style="border: 1px solid #000000; margin-top: 5px; margin-bottom: 5px;" title="feedback3.png" width="559" />
   * 1. [[FeedbackDefault#Feedback_report][When clicking on this link, a new window will open with a styled report including all attached documents]].
   * 2. The email-message comes in xml-format, in case the receiver wants to import it in a their own reporting system.<br />
      * If required, Cargo Ofice is able to program an overview of feedback messages as well.
   * 3. This is the email address on which the sender expects to receive a response.<br />
      * This address was filled in the above screen of th feedback form, see: #4.
---+++ Feedback report

By clicking on the link of the sent email, a new browser window is opened, including the whole message plus all attachments.

<img alt="feedback4.png" height="452" src="%ATTACHURL%/feedback4.png" style="border: 1px solid #000000; margin-top: 5px; margin-bottom: 5px;" title="feedback4.png" width="603" />
   * 1. Most important and related user details and shipment details concerning this report.
   * 2. The feedback that is added by the user.
   * 3. All included atachments are listed here. <br />
      * Clicking on the file name will open the attachment in a new window.
---+++ Technical information for Cargo Office administrators
   * The above described templates can be added in your own FTP-environment.
   * [[FeedbackTechnical][Description to modify your own templates.]]
---+++ Templates Overview
   * List of [[TemplatesFeedback][custom made templates]] so far.
   * For customization Cargo Office Programmers will quote their working/production hours, though you are free to [[FeedbackDefault#Technical_information_for_Cargo][create the templates yourself]] (or by any trusted partner of your choice).
Topic revision: r4 - 2018-10-17 - RutgerRutgers