Overview of your reports

Where to find

• Go to your Report System: Backoffice -> Settings and Management -> Feedback and Report System
  
  • This overview displays all Active Reports, reports that are open for communication.
  • A list of all your former communication is displayed by clicking the button at the bottom: "Show all reports".

Overview

• 1. A short explanation what is happening when inserting a report.
• 2. Option to add a new report.
• 3. Option to show all entered reports, including those that are completed or cancelled.
• 4. The unique number of this report. It is used as an identifier for communication and administration.
• 5. Date when this report was editted for the last time.
• 6. Name of this specific report.
• 7. By whom was this report inserted.
  Note: this has to be a correct email address.
• 8. System to which this report is related.
  Note: The report and feedback system is used by multiple systems, like Cargo Office, Free Cargo, Cargo Office Int, LP Transport, etc.
• 9. Status of displayed Report.
  The following statussus are used:
  • Submitted: so far this report is submitted, user is still able to modify or delete this report.
  • Cancelled: this report is cancelled; this could have been done by a Cargo Office user or by programmers desk. Reasons to cancel could have been: report is overtaken by actual situation or user did not react on requests for response.
  • Completed: answer has been given or solution has been provided.
  • In Progress: this report is noticed, programmers are working on it.
  • Next Release: report could not be completed, programmers desk keeps it in mind and will try to add a solution when introducing the next software release.
  • Quotation: sales department desk is waiting for a response from Cargo Office user.
    This response is often necessary before programmers are able to proceed.
  • Response: Cargo Office users have responded on a wait-status from the programmers desk.
  • Sleeping: the programmers desk do not know what to do with this report. They do not understand it or they have been waiting some time for a reponse.
  • Wait: the programmers desk is waiting for a response, an email has been sent to user's email address (which is displayed in column "Correspondent".
• 10. The current programmer monitoring this report.
• 11. If a document was uploaded before, it is possible to view it from here.
• 12. The whole report is displayed when clicking this button.
  Depending on the status of the report, different options are given to communicate with the programmers desk:
  
  • Edit button. This report has not been touched yet. You are still able to modify or delete this report.
  • R-button. This report is open for communication. Programmer desk could be waiting for an answer from your side. Please click this button and send a response.
  • A-button. By clicking this button you can read all inserted information concerning this report.
    
    
    

-- RutgerRutgers - 07 Sep 2006 / 2016-11-14 / 2017-05-09