ReportOverview < Cargooffice

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---++ Overview of your reports

---+++ Where to find
   * Go to your Report System: Backoffice -&gt; Settings and Management -&gt; Feedback and Report System<br />
      * This overview displays all Active Reports, reports that are open for communication.
      * A list of all your former communication is displayed by clicking the button at the bottom: "Show all reports".
---+++ Overview

<img alt="bugtrackingOverview.png" height="271" src="%ATTACHURL%/bugtrackingOverview.png" title="bugtrackingOverview.png" width="780" />

   * 1. A short explanation what is happening when inserting a report.
   * 2. Option to add a new report.
   * 3. Option to show all entered reports, including those that are completed or cancelled.
   * 4. The unique number of this report. It is used as an identifier for communication and administration.
   * 5. Date when this report was editted for the last time.
   * 6. Name of this specific report.
   * 7. By whom was this report inserted.<br />
        _Note:_ this has to be a correct email address.
   * 8. System to which this report is related.<br /> _Note:_ The report and feedback system is used by multiple systems, like Cargo Office, Free Cargo, Cargo Office Int, LP Transport, etc.
   * 9. Status of displayed Report.<br />The following statussus are used:
      * _Submitted_: so far this report is submitted, user is still able to modify or delete this report.
      * _Cancelled_: this report is cancelled; this could have been done by a Cargo Office user or by programmers desk. Reasons to cancel could have been: report is overtaken by actual situation or user did not react on requests for response.
      * _Completed_: answer has been given or solution has been provided.
      * _In Progress_: this report is noticed, programmers are working on it.
      * _Next Release_: report could not be completed, programmers desk keeps it in mind and will try to add a solution when introducing the next software release.
      * _Quotation_: sales department desk is waiting for a response from Cargo Office user.<br />
        This response is often necessary before programmers are able to proceed.
      * _Response_: Cargo Office users have responded on a wait-status from the programmers desk.
      * _Sleeping_: the programmers desk do not know what to do with this report. They do not understand it or they have been waiting some time for a reponse.
      * _Wait_: the programmers desk is waiting for a response, an email has been sent to user's email address (which is displayed in column "Correspondent".
   * 10. The current programmer monitoring this report.
   * 11. If a document was uploaded before, it is possible to view it from here.
   * 12. The whole report is displayed when clicking this button.<br />Depending on the status of the report, different options are given to communicate with the programmers desk:<br />
      * <img alt="butedit_orange.gif" height="14" src="%ATTACHURL%/butedit_orange.gif" title="butedit_orange.gif" width="14" /> Edit button. This report has not been touched yet. You are still able to modify or delete this report.
      * <img alt="butresponse_orange.png" height="14" src="%ATTACHURL%/butresponse_orange.png" title="butresponse_orange.png" width="14" /> R-button. This report is open for communication. Programmer desk could be waiting for an answer from your side. Please click this button and send a response.
      * <img alt="butanswer_orange.png" height="14" src="%ATTACHURL%/butanswer_orange.png" title="butanswer_orange.png" width="14" /> A-button. By clicking this button you can read all inserted information concerning this report.<br /><br /><br />

-- Main.RutgerRutgers - 07 Sep 2006 / 2016-11-14 / 2017-05-09
Attachments
Topic attachments
I	Attachment	History	Action	Size	Date	Who	Comment
gif	bugtracking2.gif	r1	manage	93.8 K	2005-11-08 - 13:30	RutgerRutgers	Overview bug reports
Topic revision: r5 - 2017-05-09 - RutgerRutgers