Start-up Guide for TrackTrace.Info

TrackTrace.Info is used to inform your recipients and consignors about the status of their order.

How to start (Login version)

Go to TrackTrace.Info Select Menu -> Login from the top right of the screen. Enter your email address and password. Note: If you already use another FreeCargo Product (e.g. CargoOffice.com or CMRprint.com) you need a different account. Just ask us. If you are a new user you need an account; use the Contact or Register link at the bottom of the page.

Shipments

After a successful login you could see a list of earlier shipments you have entered, see example below:
If there are no shipments yet, just simply click the button: New shipment (top left of the screen).

In front of every shipment there are two blue buttons:

	Edit button; open the Track and Trace form for editing
	Tasks button; things you can do with this shipment, like printing documents

• For more information, check the description of the shipment overview.

How to add a shipment (short version)

• Press the New shipment button on the top left of the screen to add a new shipment.
• See full description and explanation of this screen here (long version).

• Fill in the pick-up and delivery details of your shipment.
• The email addresses for pick-up and delivery will automatically receive messages.
  
  • The type of message varies depending on the status you set on the bottom of the page (and wether it is a pickup or delivery address).
    
    • Tip: when you enter your first shipment put your own email address here, so you can check what kind of message you are sending.
  • There is a link in the message you are sending.
    
    • This link opens a screen that displays the exact status of your shipment.
    • See an example of this Track and Trace screen.
• All addresses you enter will be saved automatically, so you can re-use them again by [select an address] or typing the first characters in the Name field.
  
  • An overview of all your addresses (which you can modify) you can find by clicking Menu on the top right of your screen and choose: Addresses.
• The values of the select boxes in the goods details you can alter by clicking Menu on the top right of your screen and choose: Settings.
• Every time you submit a form, a specific status is set.
  
  • By default there are 4 statusses available corresponding with the symbols: order received, shipment planned, delivery expected and shipment delivered.
  • More about statusses.
• When the form is submitted, every status that is set can trigger messages.
  
  • You can set different dates and times per status.
    
    • These dates and times will automatically appear on the screen that is sent by the link in your email messages.
  • In which language your message is sent can be controlled by the language you set in the top bottom part of your form.
• After you have submitted the form, you are brought back to the Shipments screen.
  There you'll notice:
  
  • The newly added (or edited) shipment.
  • The newly added dates and times in the columns for Planned, Expected and Delivered.

About statusses.

• You can add any status you like, just by typing them.
• By default there are 4 statusses available corresponding with the symbols: order received, shipment planned, delivery expected and shipment delivered.
• These default statusses automatically will send messages to the email pickup address and the email delivery address.
• More information about statusses.

Messages you can send to receivers and consigners.

• With every new status that is set for your shipment TrackTrace.Info can trigger actions.
• Examples of actions are: sending a message, sending an output file, sending updates to other systems, copy shipments, sending documents, etc.
• TrackTrace.Info by default sends messages per default set status.
• Read more about the default messages you can send to receivers and consigners.

Shipments overview

• When you are a paying a member of TrackTrace.Info we'll keep your shipments for 12 months on display.
• See here the full description of your shipments screen.

How to add documents

• Inside the booking form you can upload documents.
• Documents can be made visible in the Track & Trace screen that's available for your customers.
• More information about the booking form.

Menu functionality

When logged you can find extra menu functions (in the top right corner).

• Addresses
  
  • All inserted addresses are automatically stored and can be easily selected for re-use.
  • If you choose Addresses you can modify existing addresses or enter regularly used addresses manually.
• Feedback
  
  • Please use the Feedback option to correspond with our programmer's desk.
  • You are free to send us any questions or requests.
  • All feedback reports are archived, so you can use it as knowledge base yourself.
• Settings
  
  • In settings you can maintain the select options of your Track & Trace entry screen.
  • Maintain your company details and change your passwords.

How to start (quick version)

• Go to TrackTrace.Info
• Add your details, simply use the functionality and sees what it brings you.
• Consider to register.
  
  • We'll give you a demo account for free, so you want to check out available functionality.
• Use the Contact or Register link at the bottom of the screen if you are interested in an account.

More users

• In case you want more users added to your TrackTrace.Info application, please tell us by using the Feedback option in your TrackTrace.Info menu.

More options

• We can import or export EDI-files of multiple shipments.
• We have options to automatically calculate estimated delivery times (or other times).
• We can connect our driver app to your TrackTraceInfo system. (incl. a recipient signature as proof of delivery).