EdiLog < Cargooffice

---+ EDI Log

Content: %TOC{depth="4"}%

---++ Where to find
The EDI Log is found in Backoffice -> Shipments -> EDI log

---++ General description of EDI log.
Processes of electronic data sent to cargoOffice are stored in an EDI-log.<br>
This way users are able to check the processes of their EDI-files.

---++ Example of EDI log
<br><A HREF="%ATTACHURL%/edi2.gif"><img src="%ATTACHURLPATH%/edi2.gif" title="Example EDI log (click for enlargement)" width="500" border="0" vspace="10"></A><br><br> 
   * Inside the EDI-log program related information is displayed. Per cargoOffice these programs could be different.<br>
     In general you will see that processes have executed well.<br>
     *It is important to look at the EDI-log in case something has gone wrong.* <br> 
     For example: you were expecting a file from a customer but nothing happened sofar, than first check your EDI-log. Propably there is an error-message about the file not being processed.<br>
     When knowing this error message you can contact your customer and tell them to change the file they were sending. This is propably the fastest way of resuming your business.
   * _Note:_ When a file is not processed we are sending an error-message to the send address of this particulair file (that's in case we know the senders address).<br>
      In general you will find out that your customer had received an error message but forgot to take any action.<br>
      In case things went wrong you'll understand it is better to call your customer first and ask him to check his messages, before asking your cargoOffice distributor.

---++ Remarks
   * We try to store most significant error messages into the EDI-log.<br>
     This is an ongoing process. Currently not all reported errors are stored in the EDI log.



<br><br>
-- Main.RutgerRutgers - 02 May 2006

Attachments

Topic attachments
I	Attachment	History	Action	Size	Date	Who	Comment
gif	edi2.gif	r1	manage	94.3 K	2006-05-02 - 14:26	RutgerRutgers	Example

This topic: Cargooffice > AboutFreecargo > FreightExchangeHowto > WebHome > EdiDocumentation > EdiLog
Topic revision: r2 - 2006-05-04 - RutgerRutgers