EdiLog < Cargooffice

---++ EDI Log
   * Processes of electronic data sent to cargoOffice are stored in an EDI-log.<br>
     This way users are able to check the processes of their EDI-files.
   * The EDI Log is found in Backoffice -> Shipments -> EDI log

---+++ Example of EDI Log
<A HREF="%ATTACHURL%/edi2.gif"><img src="%ATTACHURLPATH%/edi2.gif" title="Example EDI log (click for enlargement)" width="500" border="0" vspace="10"></A><br>
Inside the EDI-log program related information is displayed. Per Cargo Office these programs could be different.<br>
In general you will see that processes have executed well.<br>
*It is important to look at the EDI-log in case your data files have not been received.*
   * For example: you were expecting a file from a customer but nothing happened sofar, than first check your EDI-log. Propably there is an error-message about the file not being processed.
   * When knowing this error message you can contact your customer and tell them to change the file they were sending.<br>
          This is propably the fastest way of resuming your business.

*Note:* <br>
When a file is not processed we are sending an error-message to the send address of this particulair file (that's in case we know the senders address).<br>
   * Often you will find out that your customer had received an error message but forgot to take any action.
   * In case things went wrong you'll understand it is better to call your customer first and ask him to check his messages, before asking your Cargo Office distributor.

*Remarks:* <br>
   * We try to store most significant error messages into the EDI-log.
   * This is an ongoing process. Currently not all reported errors are stored in the EDI log.



<br><br>
-- Main.RutgerRutgers - 02 May 2006

Attachments

Topic attachments
I	Attachment	History	Action	Size	Date	Who	Comment
gif	edi2.gif	r1	manage	94.3 K	2006-05-02 - 14:26	RutgerRutgers	Example

This topic: Cargooffice > AboutFreecargo > FreightExchangeHowto > WebHome > EdiDocumentation > EdiLog
Topic revision: r3 - 2006-09-14 - RutgerRutgers